Delivery & Returns
The following Delivery & Returns Policy forms part of our Terms & Conditions of Sale.
Delivery & Delivery Costs
Packing & Delivery costs are shown at a standard delivery rate for UK Mainland & Northern Ireland. For locations outside the UK you can select your country from the list on the Order Page. If your country is NOT listed then please contact us for a delivery quotation.
Our favored option for both UK and International Deliveries is by FedEx, we may however change our carrier at certain times due to product or market changes. For orders that weigh less than 2.0 Kg we may use Royal Mail/Parcel Force.
Should there be any change to the quoted delivery cost then we will contact you by phone or email prior to starting the manufacture of your order to agree delivery.
We cannot guarantee delivery times but we AIM to manufacture within 10 working days. We update the front page of our website most working day to advise of the oldest order that we currently have. UK mainland deliveries will be NEXT working day, however Highlands and Islands may take 2 working days. International Deliveries will vary depending on destination.
As soon as we dispatch your order we will send you a Dispatch Email that will include the carriers DISPATCH REFERENCE number along with a link to their website (where available) so that you can track delivery.
Cancellation - Refunds
Our PRODUCTS are of the highest quality however under the Distance Selling Regulations 2000, you have the right to cancel your order within 7 days of receipt and have a refund for any cancelled items provided that you return the goods to us in perfect condition. You must send us a notice of cancellation in writing which may be sent to us by email or fax. The effective date of cancellation for the purposes of the Distance Selling Regulations is the date on which the notice is sent. A telephone call alone will not be accepted as a valid cancellation.
You will be responsible for the cost of returning the items however this will be refunded to you where items are faulty or there has been an error on the part of BMB Hatchbag. Where delivery has been made by our carrier we can arrange for them to collect the goods for return. Return deliveries will be charged at our standard rate. In the case of faulty goods we will reimburse you for delivery up to the equivalent of our OWN charges. Please ensure that you retain proof of postage where you have made your own arrangements.
PLEASE NOTE that we manufacture EVERY HatchBag Boot Liner and Mat SPECIFICALLY to customer order. Customers MUST ensure that they order the correct vehicle MAKE, MODEL and *Variation (* Type of Spare Wheel: Load Cover Options: Dog Guard Provision). If you need assistance with vehicle/model identification then please call or email photographs of your vehicle and we will assist BEFORE placing an order. We are not responsible for Customer Order Errors.
Please inspect all goods on delivery and inform us immediately of any suspected fault or discrepancy. Where you have given the specified notification and we have agreed to accept returned goods they must be returned to us in as "Delivered Condition" (please obtain proof of postage). Subject to agreement we shall provide you with your choice of a full refund, agreed alterations, or exchange. If however there is found to be no error or fault on our part in respect of Personalised, Customised or MANUFACTURED TO ORDER items then we reserve the right to refuse to do so. |
