Privacy Policy Statement
Who Are We
This is the online shop for BMB Hatchbag. BMB Hatcbag is part of BMB Weatherproof Canopies Ltd.
Our Contact details are as follows:-
FULL POSTAL ADDRESS
BMB Hatchbag
Unit 8
Wirral Business Park
Arrowe Brooke Road
Upton, Wirral
Merseyside
CH49 1SX
Telephone: 0800 169 2464
Fax: 0151 678 7999
Email: sales@hatchbag.co.uk
Obtaining Your Personal Information
We may obtain personal information about you when you register to use this website, place an order with us or services or when you provide feedback about our products or services.
Processing Your Personal Information
We will use the personal information that you provide us with to process your order for our products or services and to ensure that any goods ordered are delivered to the address specified.
When you place an order with us we may, if necessary, contact you to confirm that we are fulfilling the order in accordance with your instructions and according to our own high standards. We may also contact you to provide or obtain any other pertinent information concerning your order.
When you enquire or provide feedback about our products and services we will use the contact details that you have provided to respond to you.
Any feedback that you provide will help us to understand how our products and services are perceived by our customers and which of our products and services are of most interest. We may use such information to tailor our service offerings to suit your needs and improve our product and service offerings for the benefit of our customers generally.
In order to source the product that you require and ensure that it is delivered to the delivery address that you have specified as quickly as possible, it sometimes may be necessary for us to pass your delivery address details to an external publisher or supplier acting on our behalf to enable them to dispatch the goods that you have ordered directly to you. However, your order will always be managed by BMB Hatchbag and we will only provide our suppliers with the minimum information necessary to facilitate the delivery of the goods to you, such as your name, address and the details of the products to be supplied. Our suppliers have provided sufficient security guarantees in relation to any personal information that we might provide them with for these purposes and they are required to act only on our instructions in relation to any such information.
Direct Marketing Material
We may use your personal information to keep you informed of products, services and events that we feel may be of interest to you or your business. We may also use your personal information to keep you informed of new and/or existing products that are similar to those which you have previously purchased.
You may at any time ask us to cease or not commence sending you direct marketing material by contacting us on Tel: 0800 169 2464 or by sending an email to sales@natchbag.co.uk.
Upon receipt of notification that you do not wish to receive marketing material from us, we will action your request within a reasonable time period.
Cookies
BMB Hatchbag analyses customer statistics, sales, traffic patterns and related site information. In order to facilitate this, where possible, our web server may automatically recognise the domain name and email address of users of this website, by using cookies. We also use cookies to operate the shopping basket system in our Online Bookshop. This may include the auto completion of financial information.
We may also collect the domain name and email address of visitors to this website and those that communicate with us via email. We may also collect other aggregate information, e.g. information about the pages users access or visit and the transactions they perform there and any other information volunteered by the user, such as survey information and/or site registrations. We can also identify the web browser that the user is using and the way in which the user has accessed our website, e.g. via a particular hyperlink or link contained within a marketing email.
The information we collect in this way is used for internal review and improvement purposes, e.g. to improve and/or customise the content, and/or layout of our websites for our users or each individual user. This information is not shared with other organisations for commercial purposes.
If you would rather not allow our storage or access to cookies that may contain your aggregate information then you should make appropriate arrangements to deactivate the cookie function on your web browser. Further information regarding the use of cookies, including their deactivation can be found at www.allaboutcookies.org. This website is run by the Interactive Advertising Bureau and provides guidance to users on how to turn off cookies
Security
Upon request we provide site visitors with access to a description of information that we maintain about them. Consumers can access this information by writing to us at the above address.
With respect to security: When we require certain types of sensitive information such as credit card details, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
